Practice Director - CRM

September 29

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ERP • CRM Software • HR Software • Accounting Software • Distribution Software

201 - 500

Description

• Manage and achieve engagement bookings and revenue targets. • Manages strategic client relationships. • Execute high-level billable consulting to clients. • Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved. • Ensures consistent and sufficient pre-sales support. • Mentor team in business development strategies. • Design and deploy new applications and enhancements to existing applications, software, and operating systems. • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. • Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient and effective working environment. • Keep abreast of current industry trends and identify potential threats and opportunities. • Monitor and evaluate the performance of the Practice team against objectives; identify and manage change. • Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives. • Grow and maximize the revenue of the practice and of the clients that belong to that practice. • Work with marketing and sales leaders to build a marketing calendar. • Determine which add-on products will be the best fit for our client base and work with sales leaders and consulting managers to implement a strategy for selling and servicing those add-ons.

Requirements

• University degree Business or Computer Science and/or years equivalent work experience. • Master’s Degree a plus. • Deep understanding of consulting, practice products and the business of relevant clients/partners, including based on 10 years related the business experience. • Experience managing MS Dynamic 365 projects within a consulting environment is required. • Business acumen (client business drivers). • Sales and Marketing. • Financial analysis (e.g., ROI & TCO). • Prior experience with pre-sales activity or account planning is desirable. • Demonstrated facilitation, collaboration, and problem-solving skills. • Ability to engage senior client management in discussions regarding our solutions, the client’s industry and business model. • Must be able to present self well in front of internal and external customers. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Strong relationship and social skills with the ability to build and manage a strategic external industry network. • Commitment to company values and business objectives. • Strong customer service orientation.

Benefits

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday.