Salesforce Consultant - Service Cloud Voice

March 20

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🌐🧑‍💼 Salesforce Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

NeuraFlash

WebsiteLinkedInAll Job Openings

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• At NeuraFlash, we are redefining the future of business through AI and groundbreaking technologies like Agentforce. • Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. • Facilitate business process reviews to identify customer requirements and processes. • Create visual diagrams illustrating customer business processes. • Create user stories based on customer requirements. • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.

🎯 Requirements

• 1+ years project experience in a hands-on position • 1+ years of experience with Salesforce in a development or configuration capacity • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases • Solid Understanding of Salesforce Platform and its architecture • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

🏖️ Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.