Salesforce Digital Experience Designer

November 12

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NeuraFlash

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Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

• As a Digital Experience Designer, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. • You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. • This position is focused on conversational design for both voice and text based solutions. • Establish the content, strategies, and persona for both voice and text-based automated solutions • Lead requirement gathering and client design sessions • Create client-facing deliverables with a specialized focus on user interaction and experience • Collaborate on intent discovery and natural language models • Work with developers and QA testers throughout the project lifecycle • Help drive success criteria and reporting • Provide analysis and recommendations for deployed solutions • Contribute to and maintain design systems across platforms • Design and prototype products and provide product feedback

Requirements

• Significant customer-facing consulting experience • 3+ years of user experience and user interaction work experience • Degree in design, user experience, communication, or a related discipline • Experience crafting mockups and prototypes to effectively communicate design ideas • Comfortable using tools like Visio, Lucidchart, Figma, or InVision • Ability to get hands on in a conversational platform with a graphical builder interface • Ability to collaborate with a cross-functional team to create rich end user experiences • Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow) • Outcome oriented storytelling ability, demonstrating client return on investment

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.