NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
Senior Salesforce Consultant - Service Cloud Voice
March 20
NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
📋 Description
• Facilitate business process reviews to identify customer requirements and processes. • Create visual diagrams illustrating customer business processes. • Create user stories based on customer requirements. • Configure Salesforce Service Cloud Voice and Amazon Connect solutions. • Develop technical requirements and specifications for customers and the technical delivery team. • Learn and drive best practice contact center design into each and every aspect of solution delivery. • Effectively manage aspects of projects and customer communications. • Deliver customer end user training and documentation. • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows). • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers. • Acquire new technical expertise and understanding of the latest Salesforce features and major launches. • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect.
🎯 Requirements
• 3+ years project experience in a hands-on position. • 3+ years of experience with Salesforce in a development or configuration capacity. • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases. • Solid Understanding of Salesforce Platform and its architecture. • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce. • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance. • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture.
🏖️ Benefits
• Remote & In-Person: Flexibility to work in the location that makes sense for you. • Travel: Anticipated travel commitment of up to 25% for certain roles. • Flexibility: Build a culture of trust; no problem if you need to step out. • Collaboration: You have a voice; suggestions and feedback are encouraged. • Celebrate Often: Celebrate both big and small achievements together.
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