Sr. Solution Engineer, AWS

4 hours ago

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NeuraFlash

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Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

• Demonstrate Amazon, Salesforce and NeuraFlash products/assets to customers • Lead discovery sessions, presentations and workshops with prospects and customers • Gather requirements for large-scale contact center digital transformation projects • Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon & Salesforce platform and the value of NeuraFlash as a Consulting Partner • Create and modify Proposals SOW's and create responses to RFP's • Help maintain and update lead management, pipeline & forecasting in Salesforce • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements • Nurture relationships with Amazon, Salesforce and our customers to continue to establish NeuraFlash as a trusted partner • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree • Provide customer feedback and solutions to product management to continue to advance our portfolio of products • Continuously ensure the highest possible level of customer experience

Requirements

• 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, Vonage, New Voice Media, NICE inContact, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution) • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience • 1 - 2 years in a consulting role (preferably) • BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.