Bilingual Customer Service Advisor, Dutch & French

December 14

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NewCo Communications

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🤝 B2B

👥 B2C

📡 Telecommunications

Description

• Join as a Bilingual Dutch & French Customer Service Advisor providing exceptional care. • Handle queries from credit-card holders and ensure data security. • Dive into comprehensive training for top-notch client service in the payment industry. • Responsibilities include blocking lost/stolen cards, verifying identities, solving queries, and analyzing transactions. • Connect with B2C customers via phone for service-oriented solutions. • Keep things organized by handling admin tasks and following up on requests. • Cultivate a positive working environment while ensuring customer appreciation.

Requirements

• Native-level proficiency in Dutch and French (both spoken and written) and a good command of the English language. • A high school diploma or equivalent qualification is necessary. • Previous customer service experience is a bonus but not a deal-breaker. • Your communication skills should be on point for confidently interacting with customers. • You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently. • Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment. • Comfortable using computer systems and various software applications. • Ability to work flexible shifts, including evenings, nights, weekends, and holidays, due to the dynamic nature of customer needs.

Benefits

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere. • Hybrid working model • Opportunities for internal growth and career progression to advance your professional journey. • Extensive training provided, arming you with the knowledge and tools to excel in your role. • Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results. • A permanent role with a competitive salary for financial stability. • We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body. • Unlimited coffee and fresh fruit on office days for an energy boost. • Free online Spanish lessons outside of working hours for skill development. • Unforgettable staff parties that bring the team together, creating lasting memories.