Cyber Security Support Specialist - Tier 3

April 16

Apply Now

Receive Emails with Similar Jobs

New Era Technology

WebsiteLinkedInAll Job Openings

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

Cisco Gold Partner • Avaya Diamond Partner + Cloud Specialist • Extreme Networks Gold Partner • Palo Alto Partner • Polycom Gold Solution Advisor

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

📋 Description

• The NetSec Support Engineer is responsible for the delivery of high-quality IT technical support services to our clientele. • These services include support ticketing assignments, consulting, remote or on-site troubleshooting, and support for clients with various technologies. • The Support Specialist must demonstrate superior proficiency in the performance of these services. • Dedication to quality and customer satisfaction are critical success factors for this position. • This role provides in-depth support for security incidents, system vulnerabilities, and user security issues. • The Tier 3 Engineer will work closely with security specialists and IT teams to monitor, investigate, and remediate security threats while ensuring compliance with security policies and best practices.

🎯 Requirements

• 3-5 years’ experience as a NetSec Senior Support Engineer. • Identify, Troubleshoot and analyze Security Alerts & Threats including Phishing, Ransomware, Malware etc. • Proven experience with systems security principles, and general maintenance best practices. • Participate in planning and execution of new and existing equipment hardware and firmware upgrades. • Working technical knowledge of current network hardware, protocols, and security standards • Fundamental knowledge of Network relationship to cyber security principles and practices.

🏖️ Benefits

• Full Benefits • Medical • Dental • Vision • 401K match • 28 PTO Days including company holidays