Newgenmax
Newgenmax is a professional services company that specializes in providing e-commerce account management, SEO optimization, and marketing strategies for online sellers, particularly on platforms like Amazon and Flipkart. The company is dedicated to helping clients enhance their online sales performance through tailored training, content creation, and strategic insights. With a team of experienced professionals, Newgenmax aims to empower entrepreneurs to navigate the complexities of e-commerce effectively.
Customer Support - Voice & Non-Voice
January 3
Newgenmax
Newgenmax is a professional services company that specializes in providing e-commerce account management, SEO optimization, and marketing strategies for online sellers, particularly on platforms like Amazon and Flipkart. The company is dedicated to helping clients enhance their online sales performance through tailored training, content creation, and strategic insights. With a team of experienced professionals, Newgenmax aims to empower entrepreneurs to navigate the complexities of e-commerce effectively.
📋 Description
• This is a remote position. • We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. • The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. • The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations. • As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. • A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
🎯 Requirements
• Excellent communication skills in English & Tamil (mandatory). • Experience in voice and non-voice customer support preferred. • Ability to handle WhatsApp and basic email support. • Strong problem-solving and conflict-resolution skills. • Knowledge of Microsoft Excel & Word. • 1 to 2 years of sales experience preferred. • Prior experience in e-commerce customer support is an advantage. • Quick learner with a basic understanding of e-commerce. • Ability to handle customers with empathy and professionalism.
🏖️ Benefits
• 3 months of structured training to enhance your skills. • Opportunity to work in a fast-growing e-commerce environment. • Competitive salary with growth potential. • Work with a dynamic and supportive team. • Gain valuable experience in customer support & sales.
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