Senior Software Engineer - ITSM/CSM

November 9

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NewRocket

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000 employees

🏢 Enterprise

🔐 Security

Description

• NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. • The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. • Analyze, design, program, debug and modify software enhancements. • Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques. • Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms • Strong understanding of the ServiceNow functionalities and features of ITSM/CSM/ITOM. • Solid knowledge of glide record usage, XML and structural programming concepts • Proficient in JavaScript • Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform • Strong written and verbal communication skills • Working knowledge of relational databases • Ability to assess and mitigate risk • Strong leadership capabilities • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change

Benefits

• NewRocket is committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard. • We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.