Senior Software Engineer - ITSM

4 days ago

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• Analyze, design, program, debug and modify software enhancements • Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques. • Contribute to writing test scripts and complete unit testing • Facilitate and mentor across multiple projects and/crews • Provide technical expertise in code writing and reviews • Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements • Apply modern technology and innovation to improve platform functionality • Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions • May perform additional duties as assigned.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms • Strong understanding of the ServiceNow functionalities and features of SPM, Integrations, ITOM/ITAM • Solid knowledge of glide record usage, XML and structural programming concepts • Proficient in JavaScript • Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform • Strong written and verbal communication skills • Working knowledge of relational databases • Ability to assess and mitigate risk • Strong leadership capabilities • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change