ServiceNow Business Process Architect - CSM, FSM

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NewRocket

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We deliver meaningful experiences and extraordinary results with ServiceNow

Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• NewRocket helps enterprise leaders solve business problems and navigate change. • Business Process Architect will lead and mentor Senior Business Analysts. • Facilitate workshops, translating business requirements into outcomes. • Define customer needs, develop proposals and make recommendations. • Collaborate with technical architects to develop project implementation plans. • Oversee development of Senior Business Analysts. • Support PMs in planning and management of projects. • Maintain standards for ServiceNow solutions and enabling technology.

Requirements

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource • Experience and well versed in CSM, FSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including CSM and FSM • Strong knowledge of business process architecture principles for cloud-based platforms • Strong interpersonal, organization, facilitation, and presentation skills • Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives • Ability to assess and mitigate risk • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills: ability to simplify complex situations • Comfortable working in a matrixed organization • Strong relationship management skills with all levels • Ability to lead a group of teams located across multiple time zones • Comfortable working with ambiguity and change • BSC in CS, IT or similar technical discipline or equivalent experience • Experience facilitating executive level workshops

Benefits

• NewRocket is committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard. • We are proud to be an equal opportunity workplace and affirmative action employer. • Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. • For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com