Senior Business Analyst - HRSD

4 days ago

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NewRocket

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• Responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. • Manage customer outcomes on complex level projects. • Conduct workshops and lead multiple implementations from a customer strategy standpoint. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness. • Own business requirements and agreement of priorities with clients/end users. • Conduct impact analysis on existing business process and function. • Produce functional specifications, wireframes, and mock-ups for delivery teams. • Partner with technical team to conduct demos and show & tells with client end users. • Contribute to writing test scripts including acceptance criteria. • Facilitate testing/UAT and obtain agreement on priorities with client / end users.

Requirements

• 4 + years of experience working in a business-related position • Strong knowledge of business process architecture principles for cloud-based platforms • Knowledge and exposure to the ServiceNow platform preferred • Exposure to Technology workflows, such as HRSD desirable • Strong written and verbal communication skills • Ability to assess and mitigate risk • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver a high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change

Benefits

• NewRocket is committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard. • We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.