Client Service Lead - North America

March 21

Apply Now

Receive Emails with Similar Jobs

Next Matter

WebsiteLinkedInAll Job Openings

Next Matter is a company specializing in enterprise workflow automation for service teams. It offers solutions to automate service workflows, enabling teams to build, run, and track integrated service experiences. With capabilities like Manager Dashboard and Builder Toolbox, Next Matter helps service teams enhance collaboration, maintain compliance, and optimize operations through AI and API integrations. Its applications span across various industries, including financial services, real estate, and insurance. The platform simplifies complex processes by connecting service teams with the systems and people they need, ensuring reliable and compliant service delivery. Additionally, Next Matter provides resources such as a CX podcast, blog articles, and customer stories to support operations excellence.

No Code • Process Management • Operations • Automation • Workflows

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• Join Next Matter's Launch Team in Canada! • Next Matter is expanding in North America, and we are seeking a Client Service Lead (North America) to play a pivotal role in our growth. • You will serve as the primary point of contact, managing the entire lifecycle for your assigned accounts, including deal closure, onboarding, expansion, and ensuring customer success. • You will also lead the implementation of our No-Code Workflow Automation Platform for our top global account in Canada.

🎯 Requirements

• Experience in operations, digitization, and process management (financial services and retail experience is a plus, but not required). • A self-driven, senior project manager, ideally with experience from a top management consulting firm. • Strong technical acumen (understanding of tech stacks, system architecture, APIs, and low-code platforms). • Data-driven with strong and concise communication skills for meetings and presentations. • Full professional fluency in English; German proficiency is a plus, but not required. • Entrepreneurial or startup experience in B2B SaaS is a plus, but not required.

🏖️ Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model. • The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America. • A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need. • A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date. • A learning budget of 1,000 EUR per year to support your personal and professional development. • A competitive, top-of-market salary, bonus, and equity options.