Engineer II - Information Services

January 6

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NextGen Healthcare

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NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

EHR • financial • and HIE solutions for hospitals • health systems • physician practices

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

📋 Description

• The Engineer II, Information Services is a critical role in ensuring seamless technology operations across the organization. • Responsible for managing, prioritizing, and resolving advanced incidents and service requests. • Serve as a technical guide and primary escalation point for Level 1 Service Desk staff. • Diagnose, resolve, and provide recovery assistance for hardware, software, network, voice, or system issues. • Monitor and resolve Service Desk requests reported by end-users within defined SLAs. • Escalate issues requiring higher-level technical expertise to appropriate personnel. • Maintain technical logs, documentation, and inventory according to area procedures. • Monitor and maintain Service Desk applications and systems. • Provide related services to ensure positive end-user satisfaction with the IS Department. • Participate in scheduled 24/7 on-call duties as requested. • Manage virtual machine inventory, build, and support AWS Workspace infrastructure.

🎯 Requirements

• Degree in Computer Science/Technology. • Experience handling macOS installation, configuration, and troubleshooting issues. • Experience in dealing with purchase requisitions, procurement, asset tagging, and compliance with IT laws. • Experience in installing, upgrading, supporting, and resolving issues relating to PC, printers, scanners, phones, VoIP. • Experience in working on Active Directory and AWS/virtualization. • High-level experience in handling Network & Voice Infrastructure, maintenance/upgrade, and troubleshooting. • High-level experience in networking and WAN technology. • 3-4 years of experience in the Information Systems industry. • Experience with Automation of Service Desk capabilities. • Hardware troubleshooting experience and be conversant with networking protocols and ITIL.