Solutions Delivery Consultant

4 hours ago

Apply Now

Receive Emails with Similar Jobs

Nextiva

WebsiteLinkedInAll Job Openings

VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax

1001 - 5000

💰 $200M Private Equity Round on 2021-09

Description

• The Solutions Delivery Consultant at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and deep technical knowledge in enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving. • This position requires the ability to independently project manage the design and implementation of Nextiva’s Contact Center solutions. Duties include but are not limited to, API solutions architecture, solutions scoping, solutions implementation, and configuration.

Requirements

• BA/BS degree desired • Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments • Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant • CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto) • Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization • Deep understanding of leveraging REST APIs, JSON, and/or JavaScript • Experience building integrations in API development such as Postman, Mulesoft, or SoapUI • Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk) • Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions • Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders • Knowledge of SQL

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Employee Assistance Program and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement