Implementation and Onboarding Manager

5 days ago

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inca | Nexxt Intelligence

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Market Research • ResTech • Conversational AI • Qualitative Research • Quantitative Research

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Description

• Oversee the entire onboarding process of a rotating portfolio of customers. • Build strong customer relationships by maintaining high levels of engagement and communication. • Coordinate and deliver training sessions to ensure confidence in the platform and cultivate customer accountability. • Run training sessions / share videos for all new clients. • Conduct Zoom reviews with subscription and enterprise clients after 2 weeks, 6 weeks, 3 months, 6 months and then every 6 months. • Send client satisfaction survey to all clients on completion of project. • Ensure that learning is taken from help desk queries and onboarding materials are updated / dev fixes as made as appropriate.

Requirements

• At least one year in a Customer Success role or Client-service side of market research is required.

Benefits

• Competitive Compensation — we offer a competitive salary, standard benefits, and offer stock options to employees who make indelible contributions to the company. • Work Flexibility — we offer a Work From Anywhere policy and flexible work hours, which is balanced out by individual accountability to our clients and fellow team-mates. • Opportunities for Growth — we provide opportunities for attending conferences, collaborating with academic institutions (such as publications through our partnership with the Waterloo Artificial Intelligence Institute), learning new skills from our collective expertise in technology / AI / market research, and we reward excellence with opportunities to lead projects and teams.