Virtual Administrator

March 21

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NICE

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NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

📡 Telecommunications

☁️ SaaS

📋 Description

• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! • The ideal candidate should be super organized, interested, and able to learn new online technologies quickly, handle multiple projects and administrative duties at once, and deliver high-quality work under minimal supervision. • Provide customer service as the first point of contact • Respond to a lot of emails and the occasional phone call • Manage and organize email inboxes and schedule meetings • Manage social media accounts such as LinkedIn and Facebook, appropriately directing enquiry, in future may involve writing/publishing posts • Review daily tasks in our practice admin system, review and assign tasks to appropriate staff to keep projects moving efficiently • New client onboarding • NZ Companies Office administration • Xero use including raising some invoices & credit notes, and chasing clients for unpaid fees. • Review and edit new web pages, blog posts • Other assigned tasks to support business success • Managing contacts, follow ups, etc.

🎯 Requirements

• Proven experience managing detailed projects or events • Experience with current technologies like G Suite (Gmail, Calendar, Google Docs, and Google Spreadsheets), and Microsoft tools (Excel, Word, Outlook, Zoom) • Ability to quickly learn new technologies for example Slack, Xero, Citrix ShareFile, Right Signature, HubSpot, Calendly, FileInvite, and other such tools. • Basic proficiency with MS Excel – data entry into systems without breaking complex sheets • Background in the accounting industry is highly preferred • Excellent written English skills for email and instant messaging communication • Excellent time management and organizational skills • Self-directed and able to work with minimal supervision

🏖️ Benefits

• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Travel Subsidy Allowance • Free staff house accommodation (for those within a certain distance) • Free Shuttle service • Free Lunch • Free Uniform • Perfect attendance bonus • Onboarding training • Performance-based salary increase • Discretionary incentives based on client or individual performance • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel