Account Executive

August 2

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Logo of NICE

NICE

Big data capture and analysis β€’ Multi-channel interactions Recording β€’ Financial crime solutions β€’ Customer experience management solutions β€’ Security and public safety solutions

5001 - 10000

Description

β€’ Due to our continual success and growth, our team is looking for a consultative Account Executive to grow our client base for proactive customer journeys. β€’ You will operate within our Sales team with responsibility for finding, developing and closing new business in our target sectors (currently Telco, Utilities, Logistics, Healthcare and Insurance). β€’ You will work closely with our Customer Success and Development teams to exceed client expectations and grow annual recurring revenue. β€’ This is a client-facing role, where you will be at the heart of the investment our clients make in ContactEngine. β€’ You will be innovative, analytical and commercially astute, and driven to support business transformation using ContactEngine software and processes. β€’ This will include building relationships with key stakeholders, developing business-case led transformation initiatives, and winning of new business through demonstrable process improvement. β€’ You will source business through RFP responses, working with partners, working leads and your own proactive approach to target buyers. β€’ ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. β€’ Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys. β€’ ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. β€’ This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.

Requirements

β€’ Proven service or project delivery experience in an IT or SaaS environment. β€’ Strong partnerships through excellent client relationship management. β€’ Proven experience designing digital customer journeys and improving digital processes. β€’ Understanding consumer behavior and the importance of language and timing when devising a communication strategy. β€’ Demonstrably strong commercial awareness including the creation of business cases. β€’ Experience steering large and complex projects end-to-end. β€’ Technical skills in data analysis. β€’ Ability to create a product roadmap that will drive value for ContactEngine and your client/s. β€’ Strong communication skills. β€’ Able to manage multiple accounts and work streams concurrently and operate effectively under intense time and business pressure. β€’ Detailed knowledge of large corporations operating practices and mechanisms β€’ You have a curious and questioning approach. β€’ You are accountable and own what you do.

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