Big data capture and analysis β’ Multi-channel interactions Recording β’ Financial crime solutions β’ Customer experience management solutions β’ Security and public safety solutions
5001 - 10000
August 2
πΊπΈ United States β Remote
β° Full Time
π‘ Mid-level
π Senior
π§βπΌ Account Executive
π½ H1B Visa Sponsor
Big data capture and analysis β’ Multi-channel interactions Recording β’ Financial crime solutions β’ Customer experience management solutions β’ Security and public safety solutions
5001 - 10000
β’ Due to our continual success and growth, our team is looking for a consultative Account Executive to grow our client base for proactive customer journeys. β’ You will operate within our Sales team with responsibility for finding, developing and closing new business in our target sectors (currently Telco, Utilities, Logistics, Healthcare and Insurance). β’ You will work closely with our Customer Success and Development teams to exceed client expectations and grow annual recurring revenue. β’ This is a client-facing role, where you will be at the heart of the investment our clients make in ContactEngine. β’ You will be innovative, analytical and commercially astute, and driven to support business transformation using ContactEngine software and processes. β’ This will include building relationships with key stakeholders, developing business-case led transformation initiatives, and winning of new business through demonstrable process improvement. β’ You will source business through RFP responses, working with partners, working leads and your own proactive approach to target buyers. β’ ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. β’ Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys. β’ ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. β’ This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.
β’ Proven service or project delivery experience in an IT or SaaS environment. β’ Strong partnerships through excellent client relationship management. β’ Proven experience designing digital customer journeys and improving digital processes. β’ Understanding consumer behavior and the importance of language and timing when devising a communication strategy. β’ Demonstrably strong commercial awareness including the creation of business cases. β’ Experience steering large and complex projects end-to-end. β’ Technical skills in data analysis. β’ Ability to create a product roadmap that will drive value for ContactEngine and your client/s. β’ Strong communication skills. β’ Able to manage multiple accounts and work streams concurrently and operate effectively under intense time and business pressure. β’ Detailed knowledge of large corporations operating practices and mechanisms β’ You have a curious and questioning approach. β’ You are accountable and own what you do.
Apply NowAugust 2
51 - 200
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πΊπΈ United States β Remote
π΅ $110k - $160k / year
β° Full Time
π‘ Mid-level
π Senior
π§βπΌ Account Executive
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