NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Account Executive
April 14
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• A NICE Public Safety Account Executive's primary objective is to successfully position NICE and its solution portfolio to customers, prospects and partners within the Public Safety sector throughout the Mid-Atlantic. • Achieve assigned sales quota(s) by selling directly to assigned accounts and supporting the sales efforts of in-territory Partner channels. • Execute on prospecting/lead generation/cold calling/networking to uncover new sales opportunities. • Continually learn market needs and future trends in the Public Safety sector. • Deliver presentations to end users, Partners and consultants. • Work with Sales Engineering team to ensure solution configurations are designed correctly and will maximize the customer’s investment. • Sell NICE value, differentiating between NICE and its competitors when presenting value proposition to potential and existing customers. • Present regular status reports to management regarding pipeline creation and maturation.
🎯 Requirements
• 5+ years experience selling into Government verticals and/or in to the overall Public Safety/Security industry • Proven track record of success in working with Business Partners, Systems Integrators and end users • Proven ability to secure appointments with Public Safety Directors and Chiefs • Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts • Proven consultative selling style with experience in proposal preparation • Strong technical knowledge • Travel requirement will be 50% per month within assigned territory
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