NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Portfolio Pre-Sales Consultant
April 5
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements needed to deliver business benefit of Anti-Money Laundering & Fraud-detection solutions • Provide key subject matter expertise for Financial Services and be able to position detection solutions for specific banking applications • Explain features and benefits of the NICE Actimize solutions in comparison to competitive products • Assist in the creation of customized presentations, demonstrations, and proposals that effectively showcase the value proposition of detection solutions for banking applications • Collaborate with the sales and product teams to develop tailored solutions that address the specific needs of banking applications • Lead Proof of Concept engagements, working with the client, sales, product, and technical presales • Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction • Participate in trade shows, seminars and other industry events
🎯 Requirements
• 5 + years of experience as a Presales Engineer or in a client facing role providing enterprise software solutions to the financial services industry • BS degree in finance, computer science, statistics, business or equivalent – advanced degree a plus • Excellent verbal, written, and interpersonal communication skills with the ability to effectively convey complex functional and technical concepts to diverse audiences • Demonstrated ability to rapidly acquire in-depth knowledge of new technologies and articulate their value proposition convincingly • Proven track record of driving business success and revenue through presales activities • Ability to thrive in a fast paced, dynamic environment, adapting quickly to changing priorities and requirements. • Experience in managing Proof of Concepts and creating compelling solution demonstrations tailored to the needs of financial institutions • Must be willing to travel to customer sites 40%+
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