Sales Engineer - Digital

2 days ago

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NICE

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Make experiences flow.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• As a Digital Sales Engineer you will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges. You will define technical solution strategies that fit their strategic objectives using NICE Digital portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management and Digital Engagement solutions. • You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions. • You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our digital self-service solutions powered by AI. • This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, and web programming skills. • As part of this role, you’ll be one of a handful of Digital domain experts at NICE. Your job will be to become a trusted advisor to both business leaders and IT executives. • Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NICE customers. • You will help support our Velocity Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our digital solutions, realize business value, and deliver exceptional results. • Effectively prepare and deliver demonstrations of NICEDigital solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics. • Develop authoritative knowledge of the NICE CX platform • Maintain a keen familiarity of CCaaS competitors, especially strengths and weaknesses of each competitive solution. • Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and knowledge solutions. • Be a trusted advisor to our customers by understanding their processes, requirements, and challenges. • Lead and participate in discovery calls to identify areas of opportunity for NICE solutions • Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams. • Engage customers in business, strategy, and ROI-based discussions to communicate how NICE can help deliver value by changing the relationship they have with their customers. • Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them • Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like! • Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!

Requirements

• Bachelor's degree in a related technology field. MBA Preferred. • 7+ years of solution architecture experience • 7+ years of consulting or customer engagement experience • 5+ years of contact center experience • Successful track record in best-of-class solutions with a portfolio of strong work examples • Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients • Knowledge of chatbot, automation, and/or conversational AI solutions. • Familiarity with knowledge management, asynchronous messaging, and analytics solutions • Experience with Enterprise SaaS applications, architecture, APIs and integrations • Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc. • Ability to visually communicate process/system requirements and recommendations in the form of cross-functional process flow and data flow diagrams • Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals • Comfortable working in a fast paced, results-oriented environment • Ability to work with remote customers and communicate using virtual communication tools • Ability to manage deliverables across multiple projects and meet tight deadlines. • Develop a strong business and technical understanding of the CX product family