Customer Success Manager - MM/ENT

February 10

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Nooks

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Nooks is an AI sales assistant platform that automates call tasks, prospecting, and coaching to enhance sales productivity and conversion rates. The platform includes features like an AI dialing assistant, prospecting tools, and coaching simulators to help sales teams connect with more prospects efficiently. Nooks aims to supercharge sales teams by significantly increasing their call connects and engagement, allowing them to focus on the human aspects of selling rather than administrative tasks.

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $22M Series A on 2024-04

📋 Description

• Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals. • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

🎯 Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey • 2+ years of SDR or SDR management experience • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefits

• Equitable pay • Equity • Generous perks • Comprehensive benefits