Customer Success Manager

February 10

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Patlytics

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Patlytics is an innovative AI-powered platform designed to provide advanced patent intelligence and management solutions for intellectual property professionals. By leveraging cutting-edge artificial intelligence, Patlytics streamlines processes such as drafting, litigation, and patent portfolio management, enabling users to quickly identify and capitalize on valuable patents while efficiently monitoring potential infringements. With comprehensive workflow coverage and deep industry expertise, Patlytics empowers organizations to make informed IP decisions, reduce cycle times, and enhance overall portfolio value.

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

🔥 Funding within the last year

💰 $4.5M Seed Round on 2024-04

📋 Description

• Patlytics is the leading suite of AI-powered patent workflow solutions that operates at a global scale. • Develop algorithms with the latest LLM technology that have been curated by leading professionals in the patent space. • Drive and execute a strategic vision to ensure customers receive maximum value from product offerings. • Develop a customer success strategy that scales, enhances processes, minimizes churn, and increases growth. • Lead initiatives aimed at improving renewal and expansion rates, nurture talent, and advance customer relationships through proactive engagement. • Shape the strategy and execution of delivering a comprehensive, exceptional, end-to-end customer experience.

🎯 Requirements

• A deep understanding of intellectual property law to enhance client relationships, ensure successful product adoption, and drive retention and growth in a rapidly evolving technological landscape. • Minimum of 5 years of experience in customer success, account management, or a related role, within the IP sector. • Innate leadership qualities, demonstrated by a successful history of guiding high-performing customer success teams in established B2B SaaS organizations within the early stages of funding. • Proficient in crafting and implementing customer success strategies that drive adoption, minimize churn, and encourage growth. • A leadership approach that is marked by empathy, evident in your track record of team development through recruitment, coaching, and talent cultivation. • Extremely results driven. Exceptional in achieving outcomes by taking ownership of strategic initiatives, reporting KPIs, and adeptly navigating intricate customer situations. • Extremely strong communication skills with the ability to engage and influence stakeholders at all levels within and outside the organization. • Ability to thrive in a fast-paced, evolving environment and are adept at adapting to changing needs. • Genuine enthusiasm for technology and innovation, constantly seeking inventive solutions to intricate challenges. • Experience with or knowledge of AI and LLMs • Experience in an early stage start-up

🏖️ Benefits

• Medical, Dental, Vision, and 401(k) • Remote work environment, enabling you to work from anywhere (as long as time zone permits) while staying connected with a passionate and talented team. • Wide range of opportunities for personal and professional development • Competitive compensation and equity grants