Aquila
Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance
1001 - 5000
Client Success Specialist
2 days ago
Aquila
Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance
1001 - 5000
Description
• Be the main point of contact for approximately 20 - 40 clients • Research, review, and respond to software-related questions in a timely manner • Gather information from clients regarding feature requests, bugs, and hard-to-use areas • Train clients on how to use new functionalities • Manage escalations for complex client inquiries • Maintain high client success rating measured via NPS survey
Requirements
• Have supported clients on software • Experience troubleshooting technical issues for a software application • Experience working in banking or lending
Apply NowSimilar Jobs
2 days ago
Aquila
1001 - 5000
Client Success Specialist at Infinity Software helps clients navigate complex software issues.
2 days ago
Aquila
1001 - 5000
Customer Success Representative ensuring client value for financial software.
2 days ago
Enerex
51 - 200
Customer Success Analyst guiding clients for Enerex's software solutions.
🇺🇸 United States – Remote
💰 $1M Debt Financing on 2022-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
2 days ago
Dealer Spike LLC
201 - 500
Manage Customer Success team at Dealer Spike, a SaaS provider for dealerships.
2 days ago
LeadVenture™
1001 - 5000
Manage Customer Success at Dealer Spike, a SaaS provider for dealerships.