Aquila
Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.
Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance
Client Success Specialist
February 7
Aquila
Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.
Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance
📋 Description
• Be the main point of contact for a book of business of approximately 20 - 40 clients • Research, review, and respond to all software-related questions in a timely manner • Gather information from clients regarding feature requests, bugs, hard-to-use areas in the software • Train your client base on how to use new functionalities that have been released • Manage escalations for complex client inquiries • Maintain high client success rating measured via NPS survey
🎯 Requirements
• Experience supporting clients on software • Experience in banking or lending • Experience with Zoho Desk CRM
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