HealthSnap
HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).
Healthcare • Preventive Medicine • Integrative Wellness • Software • Lifestyle Medicine
Customer Success Manager
February 7
HealthSnap
HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).
Healthcare • Preventive Medicine • Integrative Wellness • Software • Lifestyle Medicine
📋 Description
• HealthSnap (healthsnap.io) empowers patients and physicians to improve health outcomes. • Be part of an organization built on teamwork, innovation, mutual respect, and equity. • Seeking a seasoned candidate for our Customer Success team. • Proactively drive retention and expansion of our customers. • Work with customers from implementation through go-live. • Demonstrate HealthSnap’s value by identifying business objectives. • Own customer relationships, user adoption, and advocacy. • Lead remote and onsite workflow sessions. • Drive adoption and utilization of HealthSnap features. • Sustain business growth by maximizing patient eligibility requirements. • Host periodic calls and quarterly business reviews. • Lead ongoing product trainings.
🎯 Requirements
• Bachelor's degree- preferred • 5+ years of experience in Customer Success Role and/or Project Management- required • Experience managing large enterprise customers • Proven expertise in the Healthcare industry • Demonstrated experience working with mid and high--tier customers, ideally $100k+ annual contract value • History of working closely with senior stakeholders within the HealthCare environment • Ability to build value-based customer relationships, show strong empathy for customers and show a passion for revenue and growth • Strong communication and presentation skills • Adaptable in the midst of a rapid-change, rapid-growth startup environment • Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment • Proficient user of Zoom, Google suite, Slack, Zoho, and/or Salesforce a plus
🏖️ Benefits
• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely
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