Yottaa
Yottaa is a company specializing in digital performance management for eCommerce platforms. Their solutions focus on enhancing the speed and reliability of eCommerce sites, which leads to improved conversion rates and shopper satisfaction. Yottaa provides a range of services including application sequencing, real user monitoring, and anomaly detection through AI to optimize site performance. They aim to empower brands and retailers to maximize ROI from their tech investments by ensuring fast load times and minimizing downtime.
App optimization • Conversion optimization • mobile and web performance • CDN • eCommerce
Customer Success Manager
February 7
Yottaa
Yottaa is a company specializing in digital performance management for eCommerce platforms. Their solutions focus on enhancing the speed and reliability of eCommerce sites, which leads to improved conversion rates and shopper satisfaction. Yottaa provides a range of services including application sequencing, real user monitoring, and anomaly detection through AI to optimize site performance. They aim to empower brands and retailers to maximize ROI from their tech investments by ensuring fast load times and minimizing downtime.
App optimization • Conversion optimization • mobile and web performance • CDN • eCommerce
📋 Description
• Yottaa is the ultimate eCommerce performance booster for brands and retailers. • By optimizing every interaction, monitoring performance, and infusing automation and ease at every step, Yottaa delivers faster, more shoppable sites that drive conversion rates and sustainable revenue growth. • Trusted by over 1,500 leading sites like Bombas, Brooklinen, Callaway Golf, Pet Supermarket, Tarte, Tilly’s, and YETI, Yottaa boosts site speed by up to 30%, reducing bounce rates and enhancing the overall shopper journey. • Yottaa transforms eCommerce sites, maximizing ROI and delighting shoppers across every page, browser, and device. • Yottaa is seeking an experienced and customer-centric Customer Success Manager to manage a portfolio of customers and ensure their satisfaction and retention. • This role will focus on building strong customer relationships, driving business outcomes, and ensuring customers maximize the full value of Yottaa.
🎯 Requirements
• Bachelor's degree or equivalent experience. • 3-5+ years of experience in customer success, account management, or a related field. • Knowledge of eCommerce platforms, web performance, or digital optimization. • Proven ability to build strong customer relationships and advocate for customer needs. • Experience with objection handling and resolving complex customer challenges. • Operates with a growth mindset and has the ability to learn quickly. • Strong problem-solving and critical-thinking skills. • A self-starter with excellent collaboration and organizational skills.
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