September 23
β’ Lead the Technical Support team to ensure customer satisfaction with Nooks products β’ Oversee daily operations and enhance support processes in a fast-paced environment β’ Handle complex customer issues and develop improvement strategies through feedback and metrics
β’ 6+ years of Technical Support experience providing end-user support on complex, feature-rich B2B SaaS platforms β’ 3+ years of experience leading and scaling a support team for a rapidly changing SaaS tool at a high-growth, early-stage startup β’ Proven experience in building a technical support team, with a concrete track record of driving performance and achieving customer satisfaction goals β’ Deep experience in API troubleshooting β’ Deep experience with advanced troubleshooting, critical thinking, and problem-solving β’ Demonstrated success collaborating with other teams to resolve issues, including Engineering and Customer Success β’ Excellent written and verbal communication skills, with the ability to interact effectively with customers, team members, and senior leaders
β’ Equity β’ Generous perks β’ Comprehensive benefits
Apply NowSeptember 20
201 - 500
Supports ARNG CFMO with construction and facilities management technical expertise.
πΊπΈ United States β Remote
π΅ $98k - $125k / year
β° Full Time
π΄ Lead
π Senior
π Support Engineer
September 20
201 - 500
Technical support for developer customers at Netlify.
πΊπΈ United States β Remote
π΅ $97.8k - $132.3k / year
π° $105M Series D on 2021-11
β° Full Time
π΄ Lead
π Support Engineer
π½ H1B Visa Sponsor
April 6
1001 - 5000
Oversee IT support services and teams to enhance business operations.
πΊπΈ United States β Remote
π΅ $267.3k - $314.5k / year
π° $21.4M Post-IPO Equity on 2022-11
β° Full Time
π΄ Lead
π Support Engineer
π½ H1B Visa Sponsor