Associate II, Inside Sales

September 18

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Nordson Corporation

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powder coating liquid painting • plastic extrusion injection molding • fluid dispensing • adhesive dispensing • fluid management

5001 - 10000

Description

• Commercial support for PA Field Service Technicians and PA Sales Specialists in assigned region • Create, submit and track quotations, maintenance contracts, installations • Invoicing service and spare parts based on service reports • Monitor service/parts orders and resolve customer complaints • Responsible for PA customer account management (tele-sales) • Report all activities & customer data in CRM (C4C) • Keep C4C database updated and work with C4C ticketing system • Identify opportunities for maintenance contracts • Coordinate repair orders of hot melt systems • Support PA management team by analyzing results and creating reports • Identify sales potential and trade-in potential • Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers • Generate working relationships with adhesive suppliers and partners • Initiate and coordinate development of action plans to drive profitable growth • Collaboration and consultation on exhibitions, open-houses, and sales meetings

Requirements

• At minimum an Associate’s Degree in a commercial discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as an Associate in Sales • Customer- and service orientation • Computer skills and ERP knowledge (SAP / C4C) • Ability to quickly respond and process all customer requests • Good all round experience in customer & account management through the use of remote working methods & tools • Ideally 5+ years of experience in customer service for technical industries • Experience & proven track record with managing customers via telephone, email & social media • Good written and verbal communication skills (Local language & English) • Independent way of working and solution-oriented thinking • Very good organizational skills. • Willingness to take responsibility • Resilience and flexibility • Very good ability to work in a team