Supervisor, SMB Underwriting

October 7

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electronic processing • credit card equipment • credit card terminals • merchant services • merchant accounts

1001 - 5000

Description

• Handle initial supervisor/escalation calls or emails with exposure up to $250,000 as received from any of our internal or external customers, and make recommendations to the Underwriting leadership team when decisions are above ascribed credit authority. • Proficient at making decisions on retail, moto or internet applicants with up to $250,000 in total exposure and making recommendations (verbal or written) for merchants with over $250,000 in total exposure. • Lead a team of Underwriters including directing staff and , production workflow, coaching, counseling and/or enforcement of company policies and procedures as they relate to performance, and training, disciplinary processes and performance appraisal processes. • With the support of other Underwriting Leadership, coach and develop team members; identifying promotion and growth opportunities for staff; executing progressive discipline. • Provide all sales partners with a communication channel via phone support as well as an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn, these smart exceptions should lead to more approvals. • Analyze a wide variety of applicants and business types in multiple credit card processing environments (both card present and non-card present such as mail order or internet applicants where risk is higher), wide range of processing amounts, standard and non-standard documentation, and financial statements. • Work production overflow as needed to support volume spikes and/or short staffing, weekend and month end situations. • When necessary perform the initial underwriting for merchant accounts in any underwriting queue. • Review and make recommendations to leadership in regards to department policies and procedures based on changing industry trends or process adjustments. • Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds. • Drive increased submission volume by making our sales partners feel like we're doing everything we can to find a way to approve their submissions regardless of the quality. • Other duties as assigned by ERM Leadership

Requirements

• Bachelor’s Degree in Business, Finance, Accounting, Criminal Justice (or equivalent work experience) • Minimum 5 years underwriting experience in the merchant credit card payment processing industry. • Leadership experience in an underwriting capacity. • Ability to delegate work in a way that empowers ownership. • Exceptional continuous improvement skills; has a knack for identifying and seizing opportunities for synergy and integrations. • Excellent conflict resolution skills and emotional intelligence to be able to manage relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships) • Must be comfortable and confident in handling a position of authority when making underwriting decisions, as well as executing accurate judgment in regards to interactions with Sales Partners and merchants over the phone and through email • Ability to multitask, prioritize and handle combination of relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships) • Critical thinking, troubleshooting, problem solving skills with the ability to independently solve problems using data • Excellent oral and written communication skills with the ability to effectively communicate with all levels of staff, management, vendors, sales agents, and merchants • Team-oriented individual with a positive attitude who enjoys working with and for others • Ability to adapt priorities for peak periods to ensure consistency of service levels for sales partners and merchants • Ability to work a flexible work schedule in support of departmental needs

Benefits

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Mental Health Support & Well-Being Program • Paid Maternity & Paternity Leave • Education Assistance • Company-funded Lifestyle Spending Account