Bilingual Customer Success Manager

February 14

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Novisto

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Novisto is a company providing next-generation ESG (Environmental, Social, and Governance) software solutions designed to empower global enterprises to manage their sustainability data and reporting. Novisto's platform supports seamless data collection, management, and reporting, helping businesses own and amplify their ESG narratives with confidence. By offering solutions like carbon management, benchmarking, and reporting tools, Novisto enables companies to navigate the complexities of sustainability reporting requirements across various industries. Its industry-agnostic platform is trusted by ambitious enterprises looking to improve their sustainability performance and transparency to investors and stakeholders.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Compliance

💰 Series B on 2023-05

📋 Description

• We’re seeking a driven and detail-oriented Bilingual Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. • In this role, you’ll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. • You’ll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. • If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we’d love to have you on the team! • Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. • Operate with a “One Team” Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. • Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. • Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. • Focus on multi-threading accounts and fostering strong executive-level connections. • Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts. • Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. • Ensure renewals are secured ahead of deadlines and captured in the CRM. • Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed. • Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. • Anticipate challenges and coordinate cross-functional solutions to ensure success. • Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training. • Equip customers with the knowledge and confidence to fully leverage Novisto’s platform. • Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally.

🎯 Requirements

• 3+ years of relevant work experience in Customer Success or Account Management teams • Deep caring about customers and a natural ability to empathize with and advocate for them; • Passion for the ESG industry; • Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required) • Ability to independently prioritize work and autonomously manage a large workload; • Track record of excellence; demonstrated excellence in work; • Structured and analytical approach to any work plan; • Entrepreneurial approach to testing hypotheses and quickly iterating on ideas; • Startup, software development industry, and/or SaaS experience (Preferred)

🏖️ Benefits

• Join an early-stage, well-financed company • Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software • Contribute your knowledge and insights to increase awareness and knowledge of sustainability • Flexible schedules • Stock option plan