Customer Success Manager

16 hours ago

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Nozomi Networks

WebsiteLinkedInAll Job Openings

Cybersecurity • OT Security • IoT Security • OT Cybersecurity • SaaS-Powered Security

201 - 500 employees

Founded 2013

🔒 Cybersecurity

📡 Telecommunications

Description

• Develop and manage customer portfolio. • Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers. • Drive revenue growth by demonstrating successful achievement of customer guided value measures • Minimize customer churn through customer success plans and customer lifecycle management. • Resolve customer requests and concerns ensuring improvements to customer experience. • Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. • Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. • Be a reliable point of contact and brand ambassador for Nozomi and its products. • Work across departments ensuring proper customer visibility and outcomes are met. • Aid in product design and product development through customer feedback. • Assist in creating training courses and educational materials for other members of the department. • Evaluate and improve tutorials and other communication infrastructure.

Requirements

• Proven experience in customer service or customer success position strongly preferred • Experience working with brand image and promoting value through customer experience • Accountability, personal organization, and ability to multi-task. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Leadership and Competency engaging with CxO to technical staff. • Experience analyzing and optimizing processes in the Customer Success department. • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. • High computer literacy and ability to learn new software. • Knowledge of customer success processes. • Experience in knowledge and document creation. • Patient and active listener. • Passion for service.

Benefits

• Health & Wellness • Financial • Work-Life Balance • Unparalleled Flexible Time-Off