Customer Support Representative

March 7

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Logo of National Safety Council

National Safety Council

National Safety Council is a leading nonprofit organization dedicated to promoting safety and preventing injuries and deaths in the United States. The council offers a comprehensive range of safety training programs and resources, including first aid, driver safety, workplace safety, and advanced safety certification. It also provides consulting, safety assessments, publications, and white papers focused on various safety topics. NSC is involved in campaigns such as Distracted Driving Awareness Month, and it hosts events and conferences to enhance safety knowledge and practices nationwide. Its offerings extend to specialized programs for businesses, employees, and families, and it is committed to fostering a culture of safety through research, education, and advocacy.

Safety Resources & Training β€’ Workplace Safety β€’ Transportation Safety β€’ Teen & Distracted Driving β€’ Home & Community Safety

201 - 500 employees

Founded 1913

🀝 Non-profit

πŸ“š Education

πŸ“‹ Compliance

πŸ’° Grant on 2021-11

πŸ“‹ Description

β€’ Responsible for detailed and accurate input to provide superior customer service. β€’ Resolves problems and discrepancies through phone, e-mail, and fax correspondence. β€’ Manages customer issues, inquiries, and orders. β€’ Escalates inquiries and requests as necessary. β€’ Processes customer orders accurately and timely. β€’ Follows up with customers promptly. β€’ Responsible for safety as outlined in the safety Manual.

🎯 Requirements

β€’ Education: High School Graduate, some college preferred. β€’ 1-3 years prior customer service experience in a business system environment preferred. β€’ Good attention to detail and accuracy. β€’ Ability to work independently in a fast-paced environment. β€’ Problem analysis and resolution abilities. β€’ Strong written communication.

πŸ–οΈ Benefits

β€’ At least 20 PTO days accrued 1st year and 11 paid holidays β€’ Flexible work arrangements β€’ Comprehensive medical, dental, vision, and life insurance plans β€’ Flex spending accounts for medical and dependent care β€’ 403(b) & Roth 403(b) with employer match up to 6% β€’ Reimbursable training β€’ Student loan pay down β€’ Dress for your day

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