NTD Software
NTD Software is a company specializing in software development and staff augmentation services, with a focus on leveraging nearshore and LATAM tech talent. The company excels in providing access to a vast network of vetted professionals, helping businesses quickly and effectively scale their tech teams. They emphasize a human-centered approach to team building and offer industry-specific expertise and AI solutions. NTD Software also prioritizes client success and cultural understanding, providing benefits like cost reduction and proximity through nearshoring. With strategic locations in Guadalajara and San Francisco, they are well-positioned to support businesses in fast-tracking digital innovation and product go-to-market efforts.
Software Development • MVP • Technical Debts • Staff Augmentation • Code Delivery
11 - 50 employees
🤝 B2B
L3 Support Engineer, SQL
April 30, 2024
NTD Software
NTD Software is a company specializing in software development and staff augmentation services, with a focus on leveraging nearshore and LATAM tech talent. The company excels in providing access to a vast network of vetted professionals, helping businesses quickly and effectively scale their tech teams. They emphasize a human-centered approach to team building and offer industry-specific expertise and AI solutions. NTD Software also prioritizes client success and cultural understanding, providing benefits like cost reduction and proximity through nearshoring. With strategic locations in Guadalajara and San Francisco, they are well-positioned to support businesses in fast-tracking digital innovation and product go-to-market efforts.
Software Development • MVP • Technical Debts • Staff Augmentation • Code Delivery
11 - 50 employees
🤝 B2B
📋 Description
• The L3 Production Support Engineer will be responsible for providing technical support for production environments, focusing on problem-solving, debugging, and root cause analysis. This role requires strong technical skills in UNIX, SQL, and at least one object-oriented programming language (such as Java), along with effective communication abilities to work with application development teams and other stakeholders.
🎯 Requirements
• +4 years of proven experience as an L2/3 support engineer in a production environment. • Fluent English • Proficiency in SQL (Pl/SQL), with a strong understanding of joins, stored procedures, and triggers. • Solid experience with UNIX and Shell Scripting for monitoring and error handling. • Ability to read and debug code in Java or any other object-oriented programming language. • Skilled in debugging and troubleshooting, with a demonstrated ability to perform root cause analysis. • Excellent communication skills, capable of explaining technical details to non-technical stakeholders. • ITIL process experience, including Service Management, Knowledge Management, and Incident Management. • Experience with other object-oriented programming languages, beyond Java. • Prior experience in similar L2/L3 production support roles within technology or software development environments. • Certifications in ITIL or other service management frameworks.
🏖️ Benefits
• Offer Level 2 support for production systems, promptly addressing incidents and resolving issues. • Communicate with application development teams and stakeholders to discuss technical and functional aspects of problems and solutions. • Use ITIL processes for Service Management, Knowledge Management, and Incident Management to manage support workflows and document solutions. • Write and execute SQL queries to analyze data, focusing on joins, stored procedures, and triggers. • Monitor and troubleshoot processes and script errors in UNIX-based environments, utilizing Shell Scripting. • Read and debug code in Java or other object-oriented programming languages to diagnose application-related issues. • Perform root cause analysis (RCA) to identify underlying problems and suggest corrective actions. • Document incidents, solutions, and best practices to improve support processes and contribute to knowledge sharing.
Apply NowSimilar Jobs
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.