L3 Support Engineer, SQL

April 30

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Description

• The L3 Production Support Engineer will be responsible for providing technical support for production environments, focusing on problem-solving, debugging, and root cause analysis. This role requires strong technical skills in UNIX, SQL, and at least one object-oriented programming language (such as Java), along with effective communication abilities to work with application development teams and other stakeholders.

Requirements

• +4 years of proven experience as an L2/3 support engineer in a production environment. • Fluent English • Proficiency in SQL (Pl/SQL), with a strong understanding of joins, stored procedures, and triggers. • Solid experience with UNIX and Shell Scripting for monitoring and error handling. • Ability to read and debug code in Java or any other object-oriented programming language. • Skilled in debugging and troubleshooting, with a demonstrated ability to perform root cause analysis. • Excellent communication skills, capable of explaining technical details to non-technical stakeholders. • ITIL process experience, including Service Management, Knowledge Management, and Incident Management. • Experience with other object-oriented programming languages, beyond Java. • Prior experience in similar L2/L3 production support roles within technology or software development environments. • Certifications in ITIL or other service management frameworks.

Benefits

• Offer Level 2 support for production systems, promptly addressing incidents and resolving issues. • Communicate with application development teams and stakeholders to discuss technical and functional aspects of problems and solutions. • Use ITIL processes for Service Management, Knowledge Management, and Incident Management to manage support workflows and document solutions. • Write and execute SQL queries to analyze data, focusing on joins, stored procedures, and triggers. • Monitor and troubleshoot processes and script errors in UNIX-based environments, utilizing Shell Scripting. • Read and debug code in Java or other object-oriented programming languages to diagnose application-related issues. • Perform root cause analysis (RCA) to identify underlying problems and suggest corrective actions. • Document incidents, solutions, and best practices to improve support processes and contribute to knowledge sharing.