Oak Street Health
Oak Street Health is a network of clinics that specializes in providing primary care services for older adults on Medicare. The organization focuses on value-based care, offering features such as online scheduling, 24/7 support, and comprehensive coordination of healthcare needs for seniors. With a commitment to ensuring quality healthcare access, Oak Street Health operates multiple locations across the United States to cater specifically to Medicare beneficiaries.
Primary Care Health Centers • Medicare • Concierge Care • Older Adults
Customer Service Representative
February 18
Oak Street Health
Oak Street Health is a network of clinics that specializes in providing primary care services for older adults on Medicare. The organization focuses on value-based care, offering features such as online scheduling, 24/7 support, and comprehensive coordination of healthcare needs for seniors. With a commitment to ensuring quality healthcare access, Oak Street Health operates multiple locations across the United States to cater specifically to Medicare beneficiaries.
Primary Care Health Centers • Medicare • Concierge Care • Older Adults
📋 Description
• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers
🎯 Requirements
• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree
🏖️ Benefits
• Generous retirement options • Paid vacation/sick time • Health, vision and dental benefits • Supportive and fun culture
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