Customer Success Specialist - VIP Support
22 hours ago
Description
• You will play a pivotal role in enhancing trust, loyalty, and satisfaction among our premium users. • Your responsibilities will be focused on providing exclusive and recognized support to elevate the overall customer experience within the premium segment. • Your interactions will stimulate a strong emotional connection between our brand and premium clients, contributing to increased customer lifetime value and higher retention rates. • Enhance trust and loyalty among premium users by providing exclusive and recognized support; • Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment; • Provide both reactive and proactive assistance, ensuring personalized communication with premium clients; • Increase customer lifetime value by contributing to higher retention rates; • Play an active role in product and supply processes improvement based on feedback from premium clients.
Requirements
• at least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions; • Proficient in English (B2+ level, both written and oral); • Experience in CRM and Zendesk platforms; • Customer data analysis skills; • Empathy towards customer needs and concerns; • Strong communication skills, both written and verbal; • Critical thinking to address complex customer issues; • Effective time-management skills to handle multiple tasks.
Benefits
• Benefit from the flexibility to work from anywhere in the world; • Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours! • Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company; • Don't worry about getting the right equipment, we've got you covered if necessary; • Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period; • Keep learning with our extensive corporate library, internal online meetings, and lectures; • Grow your skills with our training compensation program; • Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals; • Have fun with our online events and team-building activities!
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