OBRIO
OBRIO is a product IT company within the Genesis business ecosystem. It focuses on creating valuable products that improve people's lives, with a global presence spanning over 50 countries and boasting 60 million users worldwide. Its products have achieved the top rank in their niche in terms of downloads and revenue, with an average rating of 4. 8 on the Apple Store and Google Play Market. OBRIO collaborates with major global companies like Facebook, Snapchat, TikTok, Google, and Amazon. It engages in creative partnerships, such as working with Jennifer Freed and Smule to produce guides on mental health and astrology-themed playlists. The company is recognized for offering opportunities for growth and innovation and maintains offices in Kyiv, Warsaw, and Nicosia.
Mobile apps and Web apps
Customer Support Team Lead
February 21
OBRIO
OBRIO is a product IT company within the Genesis business ecosystem. It focuses on creating valuable products that improve people's lives, with a global presence spanning over 50 countries and boasting 60 million users worldwide. Its products have achieved the top rank in their niche in terms of downloads and revenue, with an average rating of 4. 8 on the Apple Store and Google Play Market. OBRIO collaborates with major global companies like Facebook, Snapchat, TikTok, Google, and Amazon. It engages in creative partnerships, such as working with Jennifer Freed and Smule to produce guides on mental health and astrology-themed playlists. The company is recognized for offering opportunities for growth and innovation and maintains offices in Kyiv, Warsaw, and Nicosia.
Mobile apps and Web apps
📋 Description
• Analyze and optimize support team performance. • Work on automation and process improvement. • Audit and enhance workflows. • Improve team knowledge. • Implement operational metrics. • Provide feedback to SVs and agents (if needed). • Maintain discipline within the support team. • Support supervisors' PDP. • Assist in hiring new agents and SVs.
🎯 Requirements
• 2+ years of experience as a Support Team Lead. • Analyze team performance and optimize processes. • Implement and track operational metrics. • Conduct feedback sessions and maintain discipline within the team. • Improve the knowledge level of the support team. • Assist in recruiting new team members (agents and supervisors). • Work on process automation and improving support efficiency.
🏖️ Benefits
• Benefit from the flexibility to work from anywhere in the world. • Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours! • Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company. • Don’t worry about getting the right equipment, we’ve got you covered if necessary. • Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period. • Keep learning with our extensive corporate library, internal online meetings, and lectures. • Grow your skills with our training compensation program. • Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals. • Have fun with our online events and team-building activities.
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