Integrations Engineer - Voice AI

April 3

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $79k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Observe.AI

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Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.

Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Play a pivotal role in leading integration solutioning during pre-sales engagements and building integrations during post-sales activities. • Automate manual processes, build impactful tools, and provide ongoing support to both customers and internal teams. • Work closely with the Sales and pre-sales engineers to design integration strategies for clients during the pre-sales process. • Lead technical discussions with clients to define integration requirements and ensure the proposed solutions meet their needs from a data flow and system integration standpoint. • Lead the design and implementation of integrations between VoiceAI and client back-end applications (e.g., CRM, ERPs, telephony systems). • Implement and maintain integration solutions using platforms such as n8n and similar Integration Platform-as-a-Service (iPaaS) providers. • Integrate telephony systems and protocols such as SIP, PSTN, and others into VoiceAI solutions, ensuring smooth call routing and interaction between systems. • Create and maintain detailed documentation for integration processes, troubleshooting procedures, and best practices for client teams and internal stakeholders. • Troubleshoot integration issues (Level 2 support) and provide ongoing support to both clients and internal teams during implementation and post-deployment. • Build impactful tools that improve integration processes, reduce manual intervention, and streamline client interactions with VoiceAI.

🎯 Requirements

• Bachelors degree in Computer Science, Engineering, or a related technical field. • 3+ years of experience in integration engineering, solution architecture, or a related field. • Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficient in API integrations and data flow management. • Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies. • Hands-on experience with various file formats such as JSON, CSV, XML, TXT, and HTML. • Proficiency in scripting using languages like Python. • Experience working with cloud platforms like AWS, Google Cloud, or Azure. • Competence in database technologies like MongoDB and SQL. • Proven expertise in using REST APIs and integrating with third-party solutions. • Familiarity with Linux and macOS command-line environments.

🏖️ Benefits

• Competitive compensation including equity • Excellent medical, dental, and vision insurance options • Flexible time off • 10 Company holidays + Winter Break and up to 16-weeks of parental leave • 401K plan • Quarterly Lifestyle Spend • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits