VP of Sales and Customer Success

4 days ago

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Oceans

WebsiteLinkedInAll Job Openings

Executive Assistant • Operations

201 - 500

Description

• Oceans is rapidly becoming the partner of choice for high-growth companies looking to smartly build their teams and profitably scale their businesses. • As global distributed workforces proliferate, Oceans stands apart with its unique ‘embedded talent’ model and its differentiated talent pool based in Sri Lanka. • We’re looking for a dynamic VP of Sales and Customer Success to maintain and further fuel Oceans’ rapid growth. • This is a unique opportunity to join a new and ambitious company that’s already profitable and scaling quickly. • As VP of Sales and Customer Success, you will play a critical role in growing our revenue. • You will oversee both our sales team and our customer success team - driving net new accounts and also ensuring those accounts are retained by reducing churn. • This role requires a customer-centric mindset, excellent communication skills, managerial experience, and the ability to navigate and resolve challenges to uphold our commitment to delivering exceptional client experiences. • You will report to the Chief Executive Officer.

Requirements

• Grow and manage revenue for the company by overseeing sales and customer success teams, leveraging revenue levers of closing net new accounts (sales) and also reducing churn (customer success) • Lead and grow the sales team by implementing best practices such as sales scripts, call reviews, objection handling documentation, etc. to ensure we hit our sales targets • Leverage our sales and marketing data to increase conversion rates of sales calls • Develop, lead, and execute net new client churn strategies to meet OKRs • Grow our up-selling strategies across our client base • Set up and analyze Hubspot trends to gain insights across the client journey and implement into sales and customer success team • Work closely with the Leadership team to set quarterly goals and steer the strategic direction of the company • 8+ years experience spanning sales and customer success teams, with management experience required • A client-centric mentality; the ability to put yourself in their shoes and the motivation to ensure that they feel supported at all times • A track record of meeting sales quotas • Experience building out, tracking, and using Hubspot to create actionable changes for sales teams • Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate with cross-functional teams • Self-starter with a high degree of autonomy and the ability to work (and flourish) in a fast-paced environment • Solution-oriented mindset and the ability to think creatively when solving problems • Previous experience working in a startup or high-growth environment

Benefits

• Fully remote work • Work from anywhere in the U.S. • Health and dental benefits • Competitive yearly bonus package