Student Success Technical Support
October 8
Description
• The Student Success Technical Services plays a crucial role in providing technical support and mentorship to OffSec learners. • You will be responsible for troubleshooting technical issues, guiding learners, and providing support in key areas such as networking, Linux, and Windows systems. • This role collaborates with cross-functional teams to enhance processes and contribute to successful learner outcomes. • This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.
Requirements
• BS Degree of Computer Science or Information Security • Strong knowledge of networking, virtualization, Linux, and Windows systems. • Excellent written and verbal communication skills to provide clear and effective support via chat and email. • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues. • Experience in guiding or mentoring individuals in cybersecurity subjects. • Ability to develop and improve processes to drive operational efficiency. • Excellent interpersonal and customer service skills • A strong belief and understanding of being a team player in a remote working environment • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement. • Strong attention to detail, with excellent analytical and investigation skills. • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others. • Experience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others. • Prior experience in working remotely. • Prior experience in tech support or a similar role. • Experience with ticketing systems, social networks, and network monitoring tools. • Relevant technical or IT certifications are a plus.
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