Software Onboarding Manager

June 20

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Okendo

WebsiteLinkedInAll Job Openings

ecommerce • social commerce • customer experience • customer engagement • customer reviews

11 - 50

💰 $26M Series A on 2022-07

Description

• As an Onboarding Manager, you will be responsible for setting up new Merchants for long-term success with their Okendo Programs • Act as a trusted partner to help brands grow their businesses through the effective use of the Okendo platform • Be the dedicated point of contact to onboard new merchants by representing the Okendo brand and demonstrating product expertise • Define a growth plan with your merchants to engage them into a long-term partnership with Okendo • Ensure merchants go live seamlessly and efficiently through state-of-art project management and dependable quality control

Requirements

• Strong customer-facing and presentation skills with the ability to establish trust and credibility • Assertiveness and leadership to drive the execution of action plans • A process mind to work in a high-volume environment • Tech savviness - the words CSV, HTML and APIs do not scare you, they excite you • Positive attitude, empathy, and high energy • Ability to think through problems and prioritize tasks based on their relative importance • Ability to troubleshoot, and be resourceful to find solutions • Impeccable communication, both written and verbal, and presentation • A high degree of commitment and resilience as you work to enable the best outcomes for your customer • At least 2 years of experience working at a Seed Series / Series - A SaaS company in a customer-facing role • Knowledge of e-commerce tech stacks and metrics • Bonus: Familiarity with Shopify, Klaviyo, Google Shopping

Benefits

• Data-backed and validated compensation strategy • 100% employer-paid coverage of employee health insurance • Comprehensive dental and vision coverage • 4 weeks of PTO; carryover allowed • 11 holidays • Sick, bereavement, and jury duty paid time off • 12 weeks of Paid Family Leave • Feedback driven culture • Exposure to the biggest and best ecommerce brands globally • Work remotely in the USA or from a local WeWork