Senior Agent, Customer Service - Spanish Speaker

Yesterday

Apply Now

Receive Emails with Similar Jobs

OKX

WebsiteLinkedInAll Job Openings

Exchange • Blockchain • Futures • API • Technology

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

Description

• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. • Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. • Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. • Establishing and nurturing strong relationships with company partners and external stakeholders. • Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

Requirements

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. • At least 2 years of experience in language-related roles, including translation, interpretation, or localization. • Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. • Ability to work independently in a fast-paced environment and deliver multilingual support. • Willingness to work according to a given schedule to support 24x7 language-related operations. • Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. • Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. • Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. • Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Benefits

• Competitive remuneration package (Basic Salary + Shift Allowance) • USD 1,750 training & wellness benefits per annum • Monthly team building • Yearly bonus • Work remotely • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. • Employee engagement, recognition and appreciation program. • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.