Client Onboarding Specialist

4 days ago

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Olly Olly

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Digital Marketing • SEO (Search Engine Optimization) • PPC (Pay Per Click) • Reputation Monitoring • Small Business Marketing

201 - 500 employees

Founded 2018

🤝 B2B

Description

• Coordinate multiple website-building projects for clients. • Conduct intake calls to understand branding, marketing goals, and unique value propositions. • Maintain detailed project documentation in internal systems. • Assign tasks across departments (SEO, Copywriting, Graphic Design, and Development). • Review websites independently and with clients before launching. • Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers. • Drive innovation and service development with cross-functional teams. • Maintain regular client communication via phone and email.

Requirements

• 3+ years in a customer success or similar role • Familiarity with digital marketing products and services • Ability to build and nurture collaborative partnerships with clients and internal teams • Strong organizational skills with the ability to handle competing priorities • Near-Native English proficiency for both written and spoken client-facing communication

Benefits

• Generous PTO, including 15 vacation days and U.S. holidays. • Flexible work: 100% remote, with core hours for seamless collaboration. • Work-life balance: Join an inclusive, international, and innovative team where your contributions make a tangible difference.