Inside Sales Associate - Remote
December 18
Description
• The Inside Sales - Omnipod Associate role is responsible for the progression of customers from awareness to successfully starting on the OmniPod system. • This position requires a high degree of consumer interaction and communication to ensure the customer experience is positive and professional and optimally reflects Insulet’s goal to exceed customer expectations. • The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material and excellent communication and interpersonal skills. • The successful candidate will also demonstrate the ability to work effectively and professionally in a key cross-functional role with internal and external stakeholders. • This position is initially a fixed term contract of 18 months (subject to review) • The OmniPod Associate is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career. • Responsibilities: Achievement of agreed business goals on a quarterly, semester & annual basis. • Responsible for handling inbound calls from customers who have expressed an interest in the OmniPod System generated via marketing programs. • Following up of customer requests, including making appropriate outbound calls, email communications as required and according to patient consent. • Deliver an exceptional customer experience by demonstrating a thorough understanding of how Insulet’s products are used including the benefits of the product, answer customer’s inquiries about the OmniPod product and competitive comparisons. • Interact with new customers on Omnipod product to ensure satisfaction and understanding of our product and after sales customer care. • Support existing Omnipod customers who may have taken a break from using our products or be coming up to the end of funding to ensure retention on Omnipod products. • Collaborate with internal stakeholders to feedback customer insights and help support a culture of continuous improvement. • Perform a broad range of complex and challenging sales and service-related duties and administrative tasks. • Utilizes internal CRM systems to accurately record all customer interactions and to organise daily activities. • Performs other duties as assigned.
Requirements
• Minimum Requirements: Degree or relevant experience. • 3+ years of previous inside sales experience preferred, ideally in medical device, healthcare or similar competitive, fast paced markets. • Fluent in Dutch and English (mandatory) • Preferred Skills and Competencies: Demonstrates strong selling skills & objection handling – ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes. • Strong focus on results and achievement of objectives • Self-motivated, able to assume responsibility and work autonomously in a professional manner. • Highly developed sense of integrity. • Demonstrated strong decision‐making, organizational and prioritization skills. • Energetic, motivated, positive, passionate. • Flexibility in hours. • Fluent in French • Works well both independently and within a team environment. • Knowledge of Diabetes and Insulin Pumps is desirable (full training will be provided) • Solid analytical and technical skills • Flexibility in hours.
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