Partner Engagement Manager - Global Support Team

March 27

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Onebrief

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Onebrief is a platform that enhances and accelerates decision-making, planning, and collaboration, especially within large organizations and governmental bodies. The platform aims to streamline operations and reduce manual processes by offering real-time collaboration, data visualization, specialized workflows, and creative support tooling. Designed by senior planners, Onebrief serves as a hub for users to build plans and products efficiently, with the platform being noted for significantly improving productivity and adaptability. It is used across various networks, including SIPR and JWICS, and is regarded as a transformative tool for organizations such as the National Security Council and the US Army.

2 - 10 employees

🏢 Enterprise

🏛️ Government

☁️ SaaS

💰 $21M Venture Round on 2022-10

📋 Description

Required: Top Secret clearance with eligibility for SCI Remote with up to 50% travel You will report to our Senior Operations Manager for Global Operations. Your single most common task is to implement Onebrief at a new customer. Example: USEASTCOM (fictional Combatant Command) has just purchased a Onebrief license. Their headquarters and all of their Service Component Commands will start planning in Onebrief. You fly to the USEASTCOM headquarters routinely to make this happen The core planning team is excited about Onebrief, but there’s a lot of other planners and stakeholders who are skeptical. You need win them over They’ve seen demos yet, but they’re not familiar with the product. You will need to train them If their first major planning event (such as a Mission Analysis conference) is a success, then they’re much more likely to succeed with Onebrief. You will make it a success You will also: Lead our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale) Use your observations of our users to recommend product improvements Provide face-to-face and remote customer support Develop an understanding of customer social dynamics in order to support renewals and future sales When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

🎯 Requirements

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters. Advanced military education: Command and Staff, Advanced Military Studies. Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks. Proven ability to expand business presence within a region, with emphasis on software or technology solutions. Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. Most importantly, you are a true Onebriefer: You are obsessed with creating value for real users You are ambitious, scrappy, and a creative problem-solver You learn quickly, work iteratively, and naturally seek collaboration You approach your work with integrity, intellectual honesty, and a low ego You communicate frankly, clearly, and succinctly You thrive as a self-starter, embracing autonomy and ambiguity

🏖️ Benefits

Remote work, flex time, and unlimited PTO Health, dental, vision, and life insurance 401k Parental leave Company summit trips, at least once a year $1,000/year budget for home office improvements