Fulfillment Resolution Analyst

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OneDigital

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Employee Benefits • Health and Ancillary Benefits • Acquisitions • Dental / Vision • Consulting

1001 - 5000

Description

• Perform member enrollment audits to ensure data accuracy in cloud-based benefits administration tools • Complete audits in response to mismatches identified • Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff) • Work with carriers on retroactive, exception, or standard requests related to member-level eligibility • Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier • Maintain documentation per workflows, procedures, and protocols • Provide feedback and guidance to business stakeholders based on audit discoveries • Serve as the single point of contact for resolution lifecycle • Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner • Meet or exceed department goals as defined • Complete other duties and projects as assigned

Requirements

• Current life and health insurance license, preferred • Minimum 2 years' cumulative experience • Driven, self-motivated, and upbeat attitude • Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction • Strong knowledge of D365 and Excel (V-lookups, Pivot tables, Advanced Formulas) • Excellent communication and interpersonal skills • Ability to manage multiple assignments at one time • Ability to thrive in fast-paced environment • Must be able to handle high workload volume and meet demanding deadlines • A high level of accuracy and attention to detail is required

Benefits

• Health, wellbeing, retirement, and other financial benefits • Paid time off • Overtime pay for non-exempt employees • Robust learning and development programs • Reimbursement of job-related expenses per company policy • Employee perks and discounts