LEAP
LEAP is a major technology event held annually in Riyadh, Saudi Arabia, gathering industry leaders, start-ups, and tech enthusiasts from around the world. With features like expert speakers, workshops, and content tracks covering various tech domains including AI, fintech, health tech, and climate technology, LEAP serves as a platform for innovation and networking. The event aims to showcase the latest trends and foster collaboration within the global technology ecosystem.
IT Analyst
February 11
LEAP
LEAP is a major technology event held annually in Riyadh, Saudi Arabia, gathering industry leaders, start-ups, and tech enthusiasts from around the world. With features like expert speakers, workshops, and content tracks covering various tech domains including AI, fintech, health tech, and climate technology, LEAP serves as a platform for innovation and networking. The event aims to showcase the latest trends and foster collaboration within the global technology ecosystem.
📋 Description
• Assist in the day to day service desk operations of Leap’s IT team • Provide technical support to end users via tickets, email, phone and chat • Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems • Triage, document and log all support requests on our ticketing system • Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues • Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems • Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments) • Contribute to the IT knowledge base by documenting procedures and creating user guides • Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met • Responsible for planning, coordinating and and executing IT Projects, ensuring they are completed on time
🎯 Requirements
• Associate's Degree, Bachelor's preferred • 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization • 3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required • 3+ years experience support experience in Windows and Mac environments • Prior experience supporting and administrating the following enterprise tools is required: MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk) • Experience managing IT inventory, systems, and vendor relationships • Excellent written and oral communication skills • Highly organized and detail oriented • Exceptional problem-solving and analytical thinking skills • Strong time management and task prioritization skills • Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances • Familiarity with PCI compliance • ITIL certification and other related industry certification is a plus
🏖️ Benefits
• Group insurance plan • RRSP match • Generous PTO • $200 USD event reimbursement • STM transit coverage 60% (Montréal only) • Udemy Business, a world-class learning and development platform
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