Solution Engineer

5 days ago

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Onit

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Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $200M Private Equity Round on 2019-01

Description

• As a Solution Engineer at Onit, you will provide exceptional technical support to clients. • Troubleshoot and resolve complex technical issues and optimize performance. • Collaborate with cross-functional teams to deliver world-class solutions and customer satisfaction. • Serve as a technical advisor, offering insights on best practices for leveraging Onit’s products. • Contribute to continuous improvement initiatives by providing feedback on product features.

Requirements

• 3+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment. • Proficiency in Ruby programming, with a general to advanced level of expertise. • Working knowledge of Python and its application in software development and support. • Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.) • Demonstrated ability to quickly understand business requirements and expectations. • Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders. • Detail-oriented with strong organizational skills. • Prior experience working on integrations is a plus (e.g., API integrations, third-party systems). • Prior experience working on Business Process automation/management tools is a plus. • Liquid templating language experience is a plus. • Excellent Microsoft Office Suite and general documentation proficiency. • Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. • Experience in the legal industry is a plus, but not required.