Solution Engineer

December 13, 2024

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Onit

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Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.

Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $200M Private Equity Round on 2019-01

📋 Description

• As a Solution Engineer at Onit, you will provide exceptional technical support to clients. • Troubleshoot and resolve complex technical issues and optimize performance. • Collaborate with cross-functional teams to deliver world-class solutions and customer satisfaction. • Serve as a technical advisor, offering insights on best practices for leveraging Onit’s products. • Contribute to continuous improvement initiatives by providing feedback on product features.

🎯 Requirements

• 3+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment. • Proficiency in Ruby programming, with a general to advanced level of expertise. • Working knowledge of Python and its application in software development and support. • Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.) • Demonstrated ability to quickly understand business requirements and expectations. • Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders. • Detail-oriented with strong organizational skills. • Prior experience working on integrations is a plus (e.g., API integrations, third-party systems). • Prior experience working on Business Process automation/management tools is a plus. • Liquid templating language experience is a plus. • Excellent Microsoft Office Suite and general documentation proficiency. • Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. • Experience in the legal industry is a plus, but not required.