Senior Account Manager
June 20
Description
• Lead communication for clients and provide customer service within your assigned portfolio • Develop and grow relationships with all client stakeholders • Maintain client satisfaction via service levels and anticipating customer needs • On-board new clients, present company documentation for client onboarding and reporting • Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders • Identify and pursue profitable growth opportunities in existing client portfolio • Work with SEO & PPC teams to ensure cutting edge SEO strategies & complimenting campaigns across other search, PPC & social channels • Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients • Responsible for ongoing training education to stay up to date with changes and developments in the industry • Champion company Values, Purpose and Vision internally and externally
Requirements
• Experience in Account Management, Client Services/Client Management in the digital marketing space • Agency experience preferred • Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds • Relationship builder who can quickly build rapport with all types of people • Ability to understand and overcome challenges with your clients • Solutions and outcomes focused • Excited about working in an always changing and evolving industry • Can effectively manage multiple projects and work with various teams in a fast paced environment • Attention to detail • Have a positive and can-do attitude
Benefits
• Hybrid-working - enjoy the great office vibe and the benefit of working from home • Huge focus on employee development, engagement & growth opportunities • Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
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