Field Service Engineer

6 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Onto Innovation

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Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

1001 - 5000 employees

Founded 2019

📋 Description

• Key member delivering solid technical support to Onto customers • Troubleshoots systems under pressure in clean room environment • Perform tools installation, software upgrade, maintenance, and service activities at customer sites • Technical phone support and on-duty shift required • Work independent for troubleshooting recipes and hardware failures • Generate variation reports for tool install update, issue report and training material • Weekly base update and tool status update are required • Acts as customer service advocate, instructing customers in operation and maintenance of the system • Develop & maintain positive relationship

🎯 Requirements

• Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel up to 20% both domestically and internationally with current Visa or entry permission • Outstanding verbal and written communication skills • Hard working with team spirit • Semiconductor or medical industries experience in equipment maintenance or repair is a plus • Must meet customer site access requirements such as background checks, safety training, and cleanroom access (gowning and breathing apparatus)

🏖️ Benefits

• Competitive salaries • Generous benefits package • Health/dental/vision/life/disability insurance • PTO • 401K plan with employer match • Employee Stock Purchase Program (ESPP) • Health & wellness initiatives