Field Service Engineer

3 days ago

🇺🇸 United States – Remote

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

Description

• The Field Service Engineer is a key member on delivering solid technical support to Onto customers. • Troubleshoots systems to resolve issues directly or through referring advanced issues to technical support resources. • The ideal candidate is a highly motivated and creative individual ready to contribute to Onto Innovation success. • Dedicate in FABs, mainly respond for Portland, OR customer. • Perform tools installation, software upgrade, maintenance, and service activities at customer sites. • Technical phone support and on-duty shift required. • Work independent for troubleshooting recipes, and hardware failures. • Capable to generate variation reports for tool install update, issue report and training material. • Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Requirements

• Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission • Outstanding verbal and written communication skills necessary • Hard working with team spirit • Semiconductor or medical industries experience in equipment maintenance or repair is a plus • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Benefits

• Competitive salaries • Generous benefits package • Health/dental/vision/life/disability • PTO • 401K plan with employer match • Employee Stock Purchase Program (ESPP) • Health & wellness initiatives