OppFi
OppFi is a financial technology company dedicated to providing safe, simple, and more affordable access to credit for the 60 million Americans who lack traditional options. The company focuses on helping consumers who are excluded from traditional credit systems by offering them the opportunity to rebuild their financial health. OppFi aims to assist those who live paycheck to paycheck and may not have enough savings to cover unexpected expenses. With a mission to enhance financial accessibility, OppFi strives to deliver quick, respectful, and effective customer service.
FinTech • Specialty Finance Products • Personal Loans • Installment Loans • Credit Access
Manager - Issue Resolution
April 16
🇺🇸 United States – Remote
💵 $85.6k - $128.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🦅 H1B Visa Sponsor
OppFi
OppFi is a financial technology company dedicated to providing safe, simple, and more affordable access to credit for the 60 million Americans who lack traditional options. The company focuses on helping consumers who are excluded from traditional credit systems by offering them the opportunity to rebuild their financial health. OppFi aims to assist those who live paycheck to paycheck and may not have enough savings to cover unexpected expenses. With a mission to enhance financial accessibility, OppFi strives to deliver quick, respectful, and effective customer service.
FinTech • Specialty Finance Products • Personal Loans • Installment Loans • Credit Access
📋 Description
• OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. • We support consumers, who are turned away by mainstream options, to build better financial health. • The role is for a highly motivated professional to lead large-scale issue resolution initiatives.
🎯 Requirements
• Bachelor’s degree in a related field or Military experience preferred • At least 5 years of experience in risk management, customer remediation, or similar fields within financial services • At least 5 years of people management experience • Strong analytical and problem-solving skills, with experience using tools like Excel, SQL, Tableau, Snowflake, or similar • Proven ability to manage cross-functional projects and drive results in a fast-paced environment • A passion for designing processes that scale, and digging into complex customer issues to create structure in ambiguous situations • Excellent communication and stakeholder management skills • Working knowledge of regulatory expectations and risk frameworks (e.g., OCC, CFPB, SOX) preferred
🏖️ Benefits
• 401(k) matching program • Generous paid time off • Medical, dental, and vision coverage • Tuition reimbursement • DoorDash DashPass • Figo pet insurance • Rocket Lawyer • Access to LinkedIn Learning • Fringe lifestyle benefits platform
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